Got a question about your wallet, a game, or your account? We typically respond within 2 hours during business hours. Your balance is always safe.
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Deposits credit your bonus balance instantly. Withdrawals to Nigerian bank accounts process in under 5 minutes. Your wallet tracks three balances: bonus (signup credit), locked (in-game stakes), and withdrawable (real winnings).
Each player has 30 seconds per turn. If you disconnect, you have 60 seconds to reconnect — after that the game is forfeited. Three consecutive timeouts also result in a forfeit. All game outcomes are settled automatically by the server.
Sign in with Google or phone OTP. Your username is set during onboarding and visible to opponents. Account data includes your game history, wallet balance, and win/loss record — all accessible from the lobby.
All random elements (dice rolls, card shuffles) use boardgame.io's cryptographic random plugin. Every game is recorded and replayable. The platform fee is 5% with a ₦40 minimum — we profit equally regardless of who wins, so there's zero incentive to rig outcomes.
Fill out the form and we'll get back to you as soon as possible. Include your Game ID or Transaction ID if it's about a specific issue — it helps us resolve things faster.
These answer most of the questions we receive.
Withdrawals are processed within 5 minutes to your linked Nigerian bank account. If it's been longer than 30 minutes, contact us with your withdrawal ID and we'll investigate immediately. Your balance is always safe.
You have 60 seconds to reconnect. If you return in time, the game continues where you left off. If the timer expires, the game is forfeited. If you believe a disconnection was on our end, reach out with your game ID — we review all disputes.
All random elements (dice rolls, card shuffles) use a cryptographically verified random number generator. Every game outcome is independently auditable. We charge 5% of the pot with a ₦40 minimum, so we make money regardless of who wins and have zero incentive to manipulate results.
We don't refund completed games, as all outcomes are determined by player actions and verified randomness. However, if you experienced a technical issue (server crash, forced disconnection on our end), contact us with the game ID and we'll review the logs.